Privacy policy

Last updated: April 23, 2026

Fieldwear Outlet (“we”, “us”, “our”) operates this website and store to provide you with our products and services (the “Services”). Our store is hosted by Shopify, which enables us to sell our products to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

1. Personal Information We Collect

We may collect the following information:

Contact details: name, billing/shipping address, email, phone number
Order information: purchases, returns, payment confirmation
Account information: login details, preferences
Communications: messages you send us
Technical data: IP address, browser, device type
Usage data: how you browse and interact with our site

2. How We Collect Your Information

We collect data:

Directly from you (orders, account creation, contact forms)
Automatically (via cookies and similar technologies)
From service providers (e.g. Shopify, payment processors)

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage your account
Provide customer support
Improve our website and services
Prevent fraud and ensure security
Send marketing communications (only where permitted)

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following legal bases:

Contract – to process and deliver your orders
Legal obligation – for tax and accounting requirements
Legitimate interests – to improve our services, prevent fraud, and operate our business
Consent – for marketing emails, SMS, and non-essential cookies

You can withdraw consent at any time.

5. Marketing

If you opt in, we may send you marketing communications.
You can unsubscribe at any time using the link in our emails.

6. Sharing Your Information

We do not sell your personal data. We only share it with trusted service providers where necessary to operate our business.

We may share your data with:

Shopify (our ecommerce platform)
Payment providers
Delivery companies
IT and marketing service providers

These providers only process your data as necessary to provide their services.

7. International Transfers

Your information may be transferred outside the UK.
Where this happens, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

8. Data Retention

We only keep your data as long as necessary:

Order data: typically 6 years (for tax/legal purposes)
Customer accounts: until inactive or deleted
Marketing data: until you unsubscribe

9. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent

To exercise your rights, contact us using the details below.

10. Cookies

We use cookies to:

Make our website function properly
Analyse site traffic
Personalise your experience
Show relevant advertising

You can manage your cookie preferences via our cookie banner.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Children’s Data

Our Services are not intended for individuals under 18.
We do not knowingly collect personal data from children.

13. Security

We take appropriate measures to protect your data, but no system is completely secure.

14. Complaints

If you have concerns about how we use your data, please contact us first.

You also have the right to lodge a complaint with the UK regulator:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

15. Contact Us

If you have any questions or wish to exercise your rights, contact us at:

Email: 🟨 help@fieldwearoutlet.co.uk
Address: Unit 15, Tattersall Way, Chelmsford, ENG, CM1 3UB, United Kingdom

For the purposes of data protection law, we are the data controller of your personal information.